Minimum User: 5
Billed in increments of 5
Credit Card Only
Minimum User: 50
Billed in increments of 50
Plan switching available after 12 months
All product features included in both price plans
Frequently asked questions about pricing
Yes, you can receive a 20% discount by paying annually. If you are on monthly billing, you have the option to request a switch to annual billing at any time, but this will only become effective after a minimum of 12 monthly payments have been made on your account. To action this, the account owner may request the change in advance via our Contact Form on this site.
Subscriptions are payable monthly or annually in advance on the first day of the relevant billing period. For monthly billed accounts, your preferred credit or debit card will be charged each month on the same day of the month as that on which your initial free trial ended. The charge will be for each current user profile on your account as at that date, rounded up to the nearest 5.
No, unfortunately we can currently only cater for payments via manual invoicing in respect of annual accounts. All monthly accounts are automatically billed by credit or debit card.
If you are on monthly billing, you have the option to request a switch to manual annual billing at any time, but this will only become effective after a minimum of 12 monthly payments have been made on your account. To action this, the account owner may request the change in advance via our Contact Form on this site.
Unfortunately we do not have a mechanism to refund payments already made in advance of each billing period (month or year). However, you can delete specific users from your account at any time and no further charges will be applied in respect of such users for future billing periods. You can also add new users during any billing period to replace those you have deleted at no additional charge. In this manner you have the option to use up your remaining credit in respect of deleted users.
You can add and/or delete users at any time at no cost provided that the total user count on your account does not exceed the current total of users already paid for in advance for the current month or year. In the case of monthly paid accounts, this will be a multiple of 5 users. For annually paid accounts, this will be a multiple of 50 users. The account owner can view the current prepaid user limit in the Accounts section within KaizApp®.
You can also add additional users beyond your current prepaid user limit at any time. This will give rise to a pro rated charge to cover the cost of the additional set of users for the remainder of the current prepaid billing period.
For monthly paid accounts, we will make a one-time pro rated charge to your credit or debit card to cover your new team members’ user profiles for the remainder of the current prepaid billing month. For example, suppose your team is on a monthly billing option which costs $100 per 5 users per month. You add a new set of up to 5 users 10 days into the billing period and there are 20 days remaining in the month. The per-day cost for each 5 users is $100 / 30, so we will make a one-time charge of $66.67 ($100 / 30 days * 20 days) to your team’s credit or debit card on file. Thereafter, the cost of the 5 new users will be billed on the first day of the next billing period, together with the normal charges for the existing sets of users.